Data deletion instructions

1. Send us a deletion request

Email samuel@askcasa.ai. You may use the subject "AskCasa data deletion request", but no specific wording or form is required. You do not need an AskCasa account to contact us.

To help us find the right information, tell us:

• The email address or other contact identifier you previously used with AskCasa, if applicable.
• What information you want deleted, or whether you want all personal information we hold about you considered for deletion.
• If the request relates to Facebook, Instagram or WhatsApp, which service you used and the account identifier already associated with your AskCasa interaction, if known.

Send only the information needed to identify your request. Do not send passwords, access tokens, payment card details, copies of identity documents unless specifically requested, or other people's personal information. Where possible, contact us from the address you used previously.

You can also write to YOCASA HOSPITALITY MANAGEMENT LIMITED, 33 St. Anne Gardens, Basingstoke, England, RG24 9QE, marked "AskCasa data deletion". We accept requests through our contact channels; the email subject and suggested details above are helpful rather than mandatory.

2. Meta services and disconnecting an account

If you connected AskCasa to Facebook or Instagram, you can also remove its access in the relevant Meta account's Apps and websites or Business integrations settings, where available. For a WhatsApp-related request, identify the WhatsApp number you used to interact with AskCasa only if needed to locate your information.

Disconnecting an integration stops access through that connection; it does not by itself delete information already held by AskCasa. Use the request process above for that information. These instructions concern data held by AskCasa and do not delete your Facebook, Instagram or WhatsApp account, or data held independently by Meta.

The current temporary public website does not connect Meta accounts. These instructions remain available for website enquiries and any applicable AskCasa interaction. Availability here does not imply that a Meta integration has launched.

3. What happens after you contact us

We review your request and may ask for proportionate information to verify your identity. We normally respond within one calendar month, subject to applicable verification requirements and legal extensions. If additional time is permitted and needed, we will explain the reason and expected response time.

Our response will explain what was deleted or anonymised, what is being handled by another responsible organisation, and any information we must retain. If you need an update, reply to our correspondence. Requests are normally free.

4. What deletion covers and possible exceptions

Depending on your interaction, a request may cover enquiry correspondence, account or contact information, messages, and personal information received through an authorised integration. We assess the information actually held and your applicable rights; this is not a promise that every data category exists for every person.

Some information may need to be retained to meet legal obligations or establish, exercise or defend legal claims. We will explain any exception and the relevant retention criteria. Backup copies may remain until scheduled expiry. Where your deletion request has been accepted, those copies will be kept beyond normal use until they expire.

Where applicable, we notify providers or other recipients of the deletion request. If a property operator controls the information and AskCasa processes it on that operator's behalf, we will help direct the request to the operator and support its response.

5. Privacy information and complaints

See our privacy policy for more about data handling, retention and your rights. If you have a concern about your request, contact samuel@askcasa.ai. You can also raise a complaint with the UK Information Commissioner's Office.